Previous incidents

ATMSi Ad-Hoc reporting services have now been restored. Apologies for any inconvenience caused.

Our partner has resolved the issue and the ELD portal is now available for login.

We are now observing a return to normal inbound data levels. We will continue to monitor and provide further updates if necessary. Thank you for your patience and understanding.

Our partner has resolved the issue, and the portal and API services are now available.

All queued messages were processed, and normal service levels
resumed.

Our partner has resolved the issue, and the portal and API services are now available.

All outstanding messages in the queues have now been processed, and we are seeing a significant improvement in performance. Updates for the remaining resources will occur as they come back online. Thank you for your patience during this time and apologies for any inconvenience.

Summary: Microsoft applied patches in Azure on Tuesday evening, resulting in estate wide VM restarts. Some services did not correctly start up after the restarts. Monitoring system is setup to alert on this, but none were sent to the out of hours team. Users discovered and reported the issue instead.

Root cause: Our monitoring system’s schedule was not correctly set due to human error, resulting in alerts not sending to our out of hours team. They were unable to respond to the issue as they ...