Previous incidents
Isotrak ELD Service Disruption
Resolved Jan 17, 2025 at 12:28pm UTC
Our partner has resolved the issue and the ELD portal is now available for login.
1 previous update
Mobile Network Service Issues
Resolved Jan 10, 2025 at 2:52pm UTC
We are now observing a return to normal inbound data levels. We will continue to monitor and provide further updates if necessary. Thank you for your patience and understanding.
3 previous updates
Isotrak ELD - Portal and API Service Disruption
Resolved Jan 5, 2025 at 10:14am UTC
Our partner has resolved the issue, and the portal and API services are now available.
1 previous update
ATMSi App - Users Unable to Login
Resolved Dec 18, 2024 at 7:10am UTC
All queued messages were processed, and normal service levels
resumed.
5 previous updates
Isotrak ELD - API Service Disruption
Resolved Dec 13, 2024 at 10:32am UTC
Our partner has resolved the issue, and the portal and API services are now available.
1 previous update
Message Queues
Resolved Dec 11, 2024 at 5:12pm UTC
All outstanding messages in the queues have now been processed, and we are seeing a significant improvement in performance. Updates for the remaining resources will occur as they come back online. Thank you for your patience during this time and apologies for any inconvenience.
5 previous updates
Inbound Device Data Outage
Resolved Dec 11, 2024 at 4:50pm UTC
Summary: Microsoft applied patches in Azure on Tuesday evening, resulting in estate wide VM restarts. Some services did not correctly start up after the restarts. Monitoring system is setup to alert on this, but none were sent to the out of hours team. Users discovered and reported the issue instead.
Root cause: Our monitoring system’s schedule was not correctly set due to human error, resulting in alerts not sending to our out of hours team. They were unable to respond to the issue as they ...
1 previous update