Incidents reported on status page for Isotrak https://status.isotrak.com/ https://d1lppblt9t2x15.cloudfront.net/logos/c0d7e1065af1ad9b31284419303c4524.png https://status.isotrak.com/ en https://status.isotrak.com/incident/539887 Tue, 06 May 2025 18:30:02 +0000 https://status.isotrak.com/incident/539887#f6803762e4970f068b69785ddd17a91d3cfe98ca34f055d0c6803fcb25a5be0d Maintenance completed https://status.isotrak.com/incident/539887 Tue, 06 May 2025 18:30:02 -0000 https://status.isotrak.com/incident/539887#271f9ad4f53978590e84d0424e8ec233b66ad9f060a4c38b07f4300c3b5713e5 We are undertaking a migration of our Digital Tacho server to a new environment. During this time, live DDS data under Driver Details in ATMSi will be temporarily unavailable. After the maintenance is complete, the data will be backfilled into the system. The Isotrak ATMSi portal will remain accessible throughout the maintenance. https://status.isotrak.com/incident/537905 Tue, 01 Apr 2025 11:56:00 -0000 https://status.isotrak.com/incident/537905#344915cb314d4aec7bbd2ac90c195534c9e5c0118b8b85f92a55aa1cc90b3894 The issue has been resolved and normal performance has resumed. We apologise for any inconvenience caused and thank you for your patience. https://status.isotrak.com/incident/537905 Tue, 01 Apr 2025 11:56:00 -0000 https://status.isotrak.com/incident/537905#344915cb314d4aec7bbd2ac90c195534c9e5c0118b8b85f92a55aa1cc90b3894 The issue has been resolved and normal performance has resumed. We apologise for any inconvenience caused and thank you for your patience. https://status.isotrak.com/incident/537905 Tue, 01 Apr 2025 11:08:00 -0000 https://status.isotrak.com/incident/537905#22924cac582a012b9bbc81122b97ead425109b71dcc0bd5bc368428040aca75a Microsoft have confirmed they had a customer-impacting power event from 08:51 to 10:15 UTC. The power has been fully restored, and services are in the process of recovery. Additionally, we are addressing a backlog of device messages that accumulated during the incident which may result in delayed data for some devices until these messages have been fully processed. We will continue to monitor. https://status.isotrak.com/incident/537905 Tue, 01 Apr 2025 11:08:00 -0000 https://status.isotrak.com/incident/537905#22924cac582a012b9bbc81122b97ead425109b71dcc0bd5bc368428040aca75a Microsoft have confirmed they had a customer-impacting power event from 08:51 to 10:15 UTC. The power has been fully restored, and services are in the process of recovery. Additionally, we are addressing a backlog of device messages that accumulated during the incident which may result in delayed data for some devices until these messages have been fully processed. We will continue to monitor. https://status.isotrak.com/incident/537905 Tue, 01 Apr 2025 10:51:00 -0000 https://status.isotrak.com/incident/537905#4a51c0b6040efce3a2b7c987d0d7443dba4c7b9b5641660444c06b624261d5f1 We are seeing improvements and we will continue to monitor. We apologise for the inconvenience and appreciate your patience. https://status.isotrak.com/incident/537905 Tue, 01 Apr 2025 10:51:00 -0000 https://status.isotrak.com/incident/537905#4a51c0b6040efce3a2b7c987d0d7443dba4c7b9b5641660444c06b624261d5f1 We are seeing improvements and we will continue to monitor. We apologise for the inconvenience and appreciate your patience. https://status.isotrak.com/incident/535528 Tue, 01 Apr 2025 10:19:50 +0000 https://status.isotrak.com/incident/535528#7dec27307d783f3acb9a66b46ee4b255a5512547ddaeb3b583b6490a584680c3 Maintenance completed https://status.isotrak.com/incident/535528 Tue, 01 Apr 2025 10:19:50 -0000 https://status.isotrak.com/incident/535528#67144a17168b70b2a3de4ee0b2cccc90199a404b1c84e5628b0e87bf6ede8608 Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: No impact to customers is expected. The Isotrak portal will remain accessible during the maintenance window. RELEASE NOTES: New Features: - Included the date on the EPOD PDF email attachment. This feature is controlled by an internal setting and will only be enabled for customers upon request. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/535528 Tue, 01 Apr 2025 10:00:41 -0000 https://status.isotrak.com/incident/535528#67144a17168b70b2a3de4ee0b2cccc90199a404b1c84e5628b0e87bf6ede8608 Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: No impact to customers is expected. The Isotrak portal will remain accessible during the maintenance window. RELEASE NOTES: New Features: - Included the date on the EPOD PDF email attachment. This feature is controlled by an internal setting and will only be enabled for customers upon request. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/537905 Tue, 01 Apr 2025 09:40:00 -0000 https://status.isotrak.com/incident/537905#a4976aa691de6b4761746777655a195f402e530e8123d529ef1de80cf0f9f2c3 The issue appears to be with resources hosted by our cloud provider, Microsoft Azure. Our teams are actively working to resolve the issue, and we will provide updates as soon as possible. We apologise for the inconvenience and appreciate your patience. https://status.isotrak.com/incident/537905 Tue, 01 Apr 2025 09:40:00 -0000 https://status.isotrak.com/incident/537905#a4976aa691de6b4761746777655a195f402e530e8123d529ef1de80cf0f9f2c3 The issue appears to be with resources hosted by our cloud provider, Microsoft Azure. Our teams are actively working to resolve the issue, and we will provide updates as soon as possible. We apologise for the inconvenience and appreciate your patience. https://status.isotrak.com/incident/537905 Tue, 01 Apr 2025 08:58:00 -0000 https://status.isotrak.com/incident/537905#5a693442a9ee150cd8bc2433b6b251863cd03cef005517f6ca0662783d2d2958 We are currently investigating an issue affecting our backend services. This may impact portal navigation, login and API integrations We appreciate your patience as we work to resolve the issue and restore normal functionality. https://status.isotrak.com/incident/537905 Tue, 01 Apr 2025 08:58:00 -0000 https://status.isotrak.com/incident/537905#5a693442a9ee150cd8bc2433b6b251863cd03cef005517f6ca0662783d2d2958 We are currently investigating an issue affecting our backend services. This may impact portal navigation, login and API integrations We appreciate your patience as we work to resolve the issue and restore normal functionality. https://status.isotrak.com/incident/530717 Thu, 27 Mar 2025 11:06:00 -0000 https://status.isotrak.com/incident/530717#bc5b7095c040b3c90a22749313e2223f3be71e4dc8d12e4e7596c4c1a795ac67 The issue impacting the Satellite view in ATMSi has been resolved and functionality has been restored. Thank you for your patience and apologies for any inconvenience caused. https://status.isotrak.com/incident/528191 Tue, 25 Mar 2025 22:30:35 +0000 https://status.isotrak.com/incident/528191#cf4afa6995baf7105dbcc876a760297ea994a07e214d14df5a1878172c162204 Maintenance completed https://status.isotrak.com/incident/528191 Tue, 25 Mar 2025 19:30:35 -0000 https://status.isotrak.com/incident/528191#d29fef43f61b4cc7e357511fed72d928044047c98661938ca8720680a4120868 **Please be advised below maintenance scheduled for today at 19:30 UTC has been cancelled. A subsequent notification will be issued once the maintenance has been rescheduled.** We are undertaking a migration of our Digital Tacho server to a new environment. During this time, live DDS data under Driver Details in ATMSi will be temporarily unavailable. After the maintenance is complete, the data will be backfilled into the system. The Isotrak ATMSi portal will remain accessible throughout the maintenance. https://status.isotrak.com/incident/530717 Tue, 25 Mar 2025 09:54:00 -0000 https://status.isotrak.com/incident/530717#206648fbac6575a0f24ee5b2b323cf7eb27459b6dffd98d41e9bb37d252efcd0 The issue impacting the Satellite view in ATMSi is still ongoing, however we are working on a solution with our mapping provider. We appreciate your patience as we work to resolve the issue and restore normal functionality. https://status.isotrak.com/incident/530717 Wed, 19 Mar 2025 09:55:00 -0000 https://status.isotrak.com/incident/530717#72de7798deda14db911207e912852fe50246477d4a2d66e560e9450a37b49c01 We are currently investigating an issue impacting the Satellite view in ATMSi Maps. In the meantime, please utilise the Road view as an alternative while we work on resolving this matter. https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 14:00:55 +0000 https://status.isotrak.com/incident/522023#792cc446748b6c9fd0d5630d4433ed945f5d12196931b1bc70c1e92f42b501e5 Maintenance completed https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 14:00:55 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 14:00:55 +0000 https://status.isotrak.com/incident/522023#792cc446748b6c9fd0d5630d4433ed945f5d12196931b1bc70c1e92f42b501e5 Maintenance completed https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 14:00:55 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 14:00:55 +0000 https://status.isotrak.com/incident/522023#792cc446748b6c9fd0d5630d4433ed945f5d12196931b1bc70c1e92f42b501e5 Maintenance completed https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 14:00:55 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 14:00:55 +0000 https://status.isotrak.com/incident/522023#792cc446748b6c9fd0d5630d4433ed945f5d12196931b1bc70c1e92f42b501e5 Maintenance completed https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 14:00:55 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 14:00:55 +0000 https://status.isotrak.com/incident/522023#792cc446748b6c9fd0d5630d4433ed945f5d12196931b1bc70c1e92f42b501e5 Maintenance completed https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 14:00:55 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 14:00:55 +0000 https://status.isotrak.com/incident/522023#792cc446748b6c9fd0d5630d4433ed945f5d12196931b1bc70c1e92f42b501e5 Maintenance completed https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 14:00:55 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 14:00:55 +0000 https://status.isotrak.com/incident/522023#792cc446748b6c9fd0d5630d4433ed945f5d12196931b1bc70c1e92f42b501e5 Maintenance completed https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 14:00:55 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 14:00:55 +0000 https://status.isotrak.com/incident/522023#792cc446748b6c9fd0d5630d4433ed945f5d12196931b1bc70c1e92f42b501e5 Maintenance completed https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 14:00:55 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 14:00:55 +0000 https://status.isotrak.com/incident/522023#792cc446748b6c9fd0d5630d4433ed945f5d12196931b1bc70c1e92f42b501e5 Maintenance completed https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 14:00:55 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 14:00:55 +0000 https://status.isotrak.com/incident/522023#792cc446748b6c9fd0d5630d4433ed945f5d12196931b1bc70c1e92f42b501e5 Maintenance completed https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 14:00:55 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 14:00:55 +0000 https://status.isotrak.com/incident/522023#792cc446748b6c9fd0d5630d4433ed945f5d12196931b1bc70c1e92f42b501e5 Maintenance completed https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 14:00:55 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 11:01:22 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 11:01:22 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 11:01:22 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 11:01:22 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 11:01:22 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 11:01:22 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 11:01:22 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 11:01:22 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 11:01:22 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 11:01:22 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 11:01:22 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 11:00:59 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 11:00:59 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 11:00:59 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 11:00:59 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 11:00:59 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 11:00:59 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 11:00:59 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 11:00:59 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 11:00:59 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 11:00:59 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522023 Tue, 18 Mar 2025 11:00:59 -0000 https://status.isotrak.com/incident/522023#2fde150fa6c2f333dfe9475327905b728073a2da7849057374331a0919f83e0a Please be aware we will be deploying the latest code release as scheduled below. CUSTOMER: All Fleets IMPACT: The Isotrak portal will remain accessible during the maintenance window. However, some data delays affecting GPS and Mobile Data may occur for a short period after the service restarts. We will monitor this closely and provide updates if necessary. Although we do not anticipate any issues with page loading or logging into the system after the release, please clear your browser cache if you experience any problems. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome, Edge & Firefox: https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache RELEASE NOTES: New Features: - New Icon/Image for Workflows and Categories: An icon has been added to ATMSi for Workflows. - Show Planned Units in Trolleys Tab When No Actuals Are Displayed: The Trolleys tab is displayed without actuals, showing only planned barcodes. - ATMSi Notification Centre - Apply Filter to Driver Messages: The Driver Messages tab only shows expected message types. - Add Job/Order Reference to Successful Imports: When enabled, Job Delete, Job Close, and Order Delete will return job references. - Updated Vehicle Checks: Vehicle checks have been updated to support Vehicle Specification. Bug Fixes: - DEBRIEF: Search Page Shows Misaligned Numbers: When the toggle is used, the pages and results update to show records correctly. - Asset Adjustment Test: Correct units are displayed on all pages. - Hyperlink Missing from 'Viewing Resource Tracking' Screen: The hyperlink is no longer missing. - Pre/Post Checks Tests Failed on Debrief Despite Driver Performing Both Within Login Period: This issue has been resolved. - Urgent Message Also Returns Non-Urgent Notifications: Notification centre messages have been updated to show the correct message type. Updated Vehicle Checks: This release introduces an updated version of Vehicle Checks in ATMSi. Previously, Vehicle Checks were based solely on Vehicle Type, limiting their functionality when using multiple types of tractors or trailers. The new version enhances flexibility by allowing checks to be configured based on both Vehicle Type and Vehicle Specification, supporting single or multiple specifications. Additionally, we’ve added the option to set Pre, Post, or Both for Vehicle Check Groups. This enables checks to be performed either when drivers log on, log off, or both. The changes mentioned above are currently in ATMSi and will take effect once a new mobile version is released. UAT: This release is available on the UAT platform for customers who have access. Kind regards, The AddSecure Smart Transport UK Team https://status.isotrak.com/incident/522575 Fri, 07 Mar 2025 16:10:00 -0000 https://status.isotrak.com/incident/522575#ef988c2fca13a278de092080fde414c8087e634e9d163c4a0903e34dad83208c We apologise for the recent delays in addressing this issue. Due to its intermittent nature and the need to prioritise a more severe degradation on another platform, we were unable to focus on it until today. We are pleased to inform you that all systems are now functioning as expected. Thank you for your patience. https://status.isotrak.com/incident/524357 Fri, 07 Mar 2025 15:25:00 -0000 https://status.isotrak.com/incident/524357#7246d901e362edf539996700145e1393998876889542d80e0948d22f47a1c67d We are now observing a return to normal inbound data levels. We will continue to monitor and provide further updates if necessary. Thank you for your patience and understanding. https://status.isotrak.com/incident/524357 Fri, 07 Mar 2025 13:12:00 -0000 https://status.isotrak.com/incident/524357#32b0625b8b567c988711764544ed20f908598a1494d1fddf2128fb0244025909 We have identified a decrease in inbound traffic from one of our mobile network providers, which is expected to cause delays in GPS updates for a subset of resources within the portal. We have initiated investigations to identify the underlying issue. https://status.isotrak.com/incident/523680 Thu, 06 Mar 2025 17:04:00 -0000 https://status.isotrak.com/incident/523680#a3294db8b9eb327621a1d6a22b23b69d883020f99a7ed350743f0708585f65b9 All systems are now operating as expected. Data processing delays have been fully resolved, and there are no backlogs. Telematics data is being processed in real time. Thank you for your patience. https://status.isotrak.com/incident/523680 Thu, 06 Mar 2025 15:14:00 -0000 https://status.isotrak.com/incident/523680#933462a36088d746f8d53fcef96393c403618de39e7f4413303db150ed21438e Following the allocation of additional resources to our data processing services, we have observed a substantial reduction in the data backlog. This being said, there is still more to process through. We will continue to monitor closely. https://status.isotrak.com/incident/523680 Thu, 06 Mar 2025 11:56:00 -0000 https://status.isotrak.com/incident/523680#6ff863ff206a90e3bfd74fec0a902ee74397c8e4a48340cc45adbbca9dc209c8 We are currently investigating an issue impacting inbound data rates, which may result in delayed data for a subset of vehicles. We are increasing the scale of our data processing services by double to help alleviate the data backlogging. We appreciate your patience as we work to resolve the issue and restore normal functionality. https://status.isotrak.com/incident/522575 Tue, 04 Mar 2025 15:43:00 -0000 https://status.isotrak.com/incident/522575#13ed87511be52cd497e56482465ef94e4034a2eac5f886d9d58150d62d8fff77 We are still investigating, however we have also raised this with our CDN provider due to nature of the intermittent HTTP 525 responses causing the occasional pink map tiles. https://status.isotrak.com/incident/522575 Tue, 04 Mar 2025 14:26:00 -0000 https://status.isotrak.com/incident/522575#5ad5409eedd478ab69d234fefb7421c2146c634ffe48d57344c304a383caad2c We are currently investigating an issue affecting the maps in ATMSi, which are being intermittently displayed with pink tiles instead. We appreciate your patience as we work to resolve the issue and restore normal functionality. https://status.isotrak.com/incident/506033 Sun, 02 Feb 2025 16:42:00 -0000 https://status.isotrak.com/incident/506033#16d9f69188bf6c09545c8f4b8992dc94c02b9f427b7f19a2ab1db0312058e7e5 ATMSi Ad-Hoc reporting services have now been restored. Apologies for any inconvenience caused. https://status.isotrak.com/incident/506033 Sun, 02 Feb 2025 15:49:00 -0000 https://status.isotrak.com/incident/506033#7fe2b9ae8270854d46fcec20b025627ee0181b3d430d92f3dcff56e8de69b5fc We are aware of an issue with ATMSi Reports. We are currently investigating the cause of the disruption and troubleshooting to restore services. https://status.isotrak.com/incident/497404 Fri, 17 Jan 2025 12:28:00 -0000 https://status.isotrak.com/incident/497404#d5c8e7c68b4b9ccd13d1dd06e3246b3416b5b1ac1787d1c3db48a5737c827f9a Our partner has resolved the issue and the ELD portal is now available for login. https://status.isotrak.com/incident/497404 Fri, 17 Jan 2025 11:57:00 -0000 https://status.isotrak.com/incident/497404#de0186c0ff6170e352af0cdb0ba43e0dda8841f2577c31ff4982dfe28b4ed5e4 We have been made aware of an issue with logging into the ELD portal. Our partner is currently investigating the cause of the disruption and troubleshooting to restore services. Impact: Ability to login to the ELD portal or the mobile application for some users. Guidance: Please inform your drivers that are already logged in to stay logged in. To avoid the possibility of data loss and/or access to the service for these drivers, staying logged in will allow the application to continue to track and store their information on the application. https://status.isotrak.com/incident/493785 Fri, 10 Jan 2025 14:52:00 -0000 https://status.isotrak.com/incident/493785#5a80d50ec52bf686f0927dd4caa9af869df41ff43e16433757dd42328933ea0d We are now observing a return to normal inbound data levels. We will continue to monitor and provide further updates if necessary. Thank you for your patience and understanding. https://status.isotrak.com/incident/493785 Fri, 10 Jan 2025 14:52:00 -0000 https://status.isotrak.com/incident/493785#5a80d50ec52bf686f0927dd4caa9af869df41ff43e16433757dd42328933ea0d We are now observing a return to normal inbound data levels. We will continue to monitor and provide further updates if necessary. Thank you for your patience and understanding. https://status.isotrak.com/incident/493785 Fri, 10 Jan 2025 13:10:00 -0000 https://status.isotrak.com/incident/493785#90887ec60b0f4f16c6df9918eb187f0278747bcb67ae65c44682254ad2c8be59 Vodafone UK has confirmed that the issue has been resolved, and we are observing an upward trend in inbound data. A follow-up notification will be provided once normal levels are fully restored. https://status.isotrak.com/incident/493785 Fri, 10 Jan 2025 13:10:00 -0000 https://status.isotrak.com/incident/493785#90887ec60b0f4f16c6df9918eb187f0278747bcb67ae65c44682254ad2c8be59 Vodafone UK has confirmed that the issue has been resolved, and we are observing an upward trend in inbound data. A follow-up notification will be provided once normal levels are fully restored. https://status.isotrak.com/incident/493785 Fri, 10 Jan 2025 10:50:00 -0000 https://status.isotrak.com/incident/493785#fd025c84fc2c80098846fa16be624db57241ce298bd579c4753684aae28ac37d We have been made aware of roaming issues with the Vodafone UK network, which is a continuation of the reported issues on the 9th of January. GSM and Data sessions on 4G, 3G and 2G services are failing and roaming services are degraded. Vodafone UK are currently investigating the issues. https://status.isotrak.com/incident/493785 Fri, 10 Jan 2025 10:50:00 -0000 https://status.isotrak.com/incident/493785#fd025c84fc2c80098846fa16be624db57241ce298bd579c4753684aae28ac37d We have been made aware of roaming issues with the Vodafone UK network, which is a continuation of the reported issues on the 9th of January. GSM and Data sessions on 4G, 3G and 2G services are failing and roaming services are degraded. Vodafone UK are currently investigating the issues. https://status.isotrak.com/incident/493785 Fri, 10 Jan 2025 09:07:00 -0000 https://status.isotrak.com/incident/493785#9571477a3625b46aafcbcc581692a12b060c13836410f33dc70fe0cff0ae4724 We have been alerted to an issue with one or more of our mobile network service providers. Investigations are currently underway. Devices on this network may temporarily fail to connect or transmit data. Rest assured, no data will be lost, as it is securely stored locally on the devices until the network is restored. https://status.isotrak.com/incident/493785 Fri, 10 Jan 2025 09:07:00 -0000 https://status.isotrak.com/incident/493785#9571477a3625b46aafcbcc581692a12b060c13836410f33dc70fe0cff0ae4724 We have been alerted to an issue with one or more of our mobile network service providers. Investigations are currently underway. Devices on this network may temporarily fail to connect or transmit data. Rest assured, no data will be lost, as it is securely stored locally on the devices until the network is restored. https://status.isotrak.com/incident/493805 Sun, 05 Jan 2025 10:14:00 -0000 https://status.isotrak.com/incident/493805#a85152495ab0b6ac7bcb5e3606e67afb52d811b6e1d6a8598712281953edac40 Our partner has resolved the issue, and the portal and API services are now available. https://status.isotrak.com/incident/493805 Sun, 05 Jan 2025 10:14:00 -0000 https://status.isotrak.com/incident/493805#a85152495ab0b6ac7bcb5e3606e67afb52d811b6e1d6a8598712281953edac40 Our partner has resolved the issue, and the portal and API services are now available. https://status.isotrak.com/incident/493805 Sun, 05 Jan 2025 08:30:00 -0000 https://status.isotrak.com/incident/493805#39db30d0499be30e6c42bf054b1dec5c21c1f8203a0590e20bbf7220170e0c9d We are currently experiencing an issue with the availability of the ELD API services. This matter has been escalated to our partners for further investigation. We will continue to monitor the situation closely. https://status.isotrak.com/incident/493805 Sun, 05 Jan 2025 08:30:00 -0000 https://status.isotrak.com/incident/493805#39db30d0499be30e6c42bf054b1dec5c21c1f8203a0590e20bbf7220170e0c9d We are currently experiencing an issue with the availability of the ELD API services. This matter has been escalated to our partners for further investigation. We will continue to monitor the situation closely. https://status.isotrak.com/incident/493817 Wed, 18 Dec 2024 07:10:00 -0000 https://status.isotrak.com/incident/493817#b41fb4208fad0010a0f3b1e098594d7ab5aeca77f466e33fb22fa712d98eb67e All queued messages were processed, and normal service levels resumed. https://status.isotrak.com/incident/493817 Wed, 18 Dec 2024 06:45:00 -0000 https://status.isotrak.com/incident/493817#f964469c0ea63a00ed047a284a5df962c70845f93c52b157c42e393c141da9fc The cause was identified as an expired certificate used with the mobile data device endpoint. The expired certificate was replaced with a renewed one, and the mobile data endpoint services were restarted. Device messages began queuing for processing. https://status.isotrak.com/incident/493817 Wed, 18 Dec 2024 06:30:00 -0000 https://status.isotrak.com/incident/493817#e5ba4b6af0fe44dc908ec6daa02cae4887d9c549f37241c95565ca824b08eea9 The Out-of-Hours Platform team began their investigation. https://status.isotrak.com/incident/493817 Wed, 18 Dec 2024 06:20:00 -0000 https://status.isotrak.com/incident/493817#5b66cac17460b26f3e90408ed067277884008e8aef8d17f64653d0f337b30a75 Customer Support escalated the issue to the Out-of-Hours Platform team. https://status.isotrak.com/incident/493817 Wed, 18 Dec 2024 06:15:00 -0000 https://status.isotrak.com/incident/493817#378a27cfc1c71689be8ef9f8313583cc79530f517040380534ff732048eec870 Customers notified the Customer Support team of the issue. https://status.isotrak.com/incident/493817 Wed, 18 Dec 2024 00:00:00 -0000 https://status.isotrak.com/incident/493817#ca3e42ffd64c3ef53991a066e90f182966df0758b1467b530bdfe0de2a0f6a6c *Details of this incident have been added after the incident occured.* Mobile device data stopped being received. https://status.isotrak.com/incident/493807 Fri, 13 Dec 2024 10:32:00 -0000 https://status.isotrak.com/incident/493807#a8d1d75c729fbb3859ba66c5d8253adad9871ef7bfd5e3efd1973c8f00a24e92 Our partner has resolved the issue, and the portal and API services are now available. https://status.isotrak.com/incident/493807 Fri, 13 Dec 2024 09:33:00 -0000 https://status.isotrak.com/incident/493807#430d4422c75bfa9b9cfbc6ffa4719262d0ecee43314392c8db8f4a17dd03df63 We are currently experiencing an issue with the availability of the ELD API services. This matter has been escalated to our partners for further investigation. We will continue to monitor the situation closely. https://status.isotrak.com/incident/493806 Wed, 11 Dec 2024 17:12:00 -0000 https://status.isotrak.com/incident/493806#8a0ba415e1b582ea1ee94122fbcbf7dd5d77d9030e2408025ad2663f627ede8f All outstanding messages in the queues have now been processed, and we are seeing a significant improvement in performance. Updates for the remaining resources will occur as they come back online. Thank you for your patience during this time and apologies for any inconvenience. https://status.isotrak.com/incident/493814 Wed, 11 Dec 2024 16:50:00 -0000 https://status.isotrak.com/incident/493814#41f75c5eca5b8049a39e066ae93a536eb3831aa53901c2789fa12284e8060cf3 Summary: Microsoft applied patches in Azure on Tuesday evening, resulting in estate wide VM restarts. Some services did not correctly start up after the restarts. Monitoring system is setup to alert on this, but none were sent to the out of hours team. Users discovered and reported the issue instead. Root cause: Our monitoring system’s schedule was not correctly set due to human error, resulting in alerts not sending to our out of hours team. They were unable to respond to the issue as they were not aware of it. Further Actions: A review of our monitoring system will be undertaken to investigate if there are alternative methods we can employ to ensure there is no recurrence. https://status.isotrak.com/incident/493806 Wed, 11 Dec 2024 15:36:00 -0000 https://status.isotrak.com/incident/493806#1f0d7f4579c3df6313cd9fe1bbf0fdbd239c31cb277b6a84470f56155e520bce We continue to process messages at a higher-than-normal rate, and it is taking longer than we originally anticipated. However, our metrics remain positive, showing that data rates for individual resources are increasing. We now expect the backlog to be cleared by the end of business hours. As this happens, you should start to notice improvements. https://status.isotrak.com/incident/493806 Wed, 11 Dec 2024 13:13:00 -0000 https://status.isotrak.com/incident/493806#e123abdc5bac6ad7f6a829a5c613bf5eeeac3002f5619b0158dd6a2304bf04f1 We are still processing messages at a higher-than-normal rate and anticipate that it will take a few more hours to complete. Our metrics still show positive trends, indicating that data rates for individual resources are increasing. As the backlog continues to clear, you should start to notice improvements. https://status.isotrak.com/incident/493806 Wed, 11 Dec 2024 12:01:00 -0000 https://status.isotrak.com/incident/493806#ff33e52dcd68900a6a570670ab72171e3cce75edec641af1f14b3c2a1a8b8693 We are currently processing messages at a higher-than-normal rate and anticipate that it will take a few more hours to complete. However, our metrics show positive trends, indicating that data rates for individual resources are increasing. As the backlog continues to clear, you should start noticing improvements. https://status.isotrak.com/incident/493806 Wed, 11 Dec 2024 08:34:00 -0000 https://status.isotrak.com/incident/493806#e28356127c6b55bf2e143fc8bb5671e88914de054f116d17c31ec410274d2402 We are aware of an issue which was affecting the message service, this has been resolved and the system is working through processing backlogged messages. https://status.isotrak.com/incident/493806 Wed, 11 Dec 2024 08:02:00 -0000 https://status.isotrak.com/incident/493806#5c0333a4e8f0e05c5a747919d7b636efba3c1d6c2313c97f5d0e9cfba97eb355 We are aware of an issue which was affecting the message service, this has been resolved and the system is working through processing backlogged messages.    https://status.isotrak.com/incident/493814 Tue, 10 Dec 2024 22:20:00 -0000 https://status.isotrak.com/incident/493814#ef421bc4f5cb1fb55e54f38330dd49ac2a3f34bcd42bbe242ff835a64ad00a32 *Details of this incident have been added after the incident occured.* Impacted Services: Inbound device data is affected, resulting in backlogs and delayed data. This manifested to users as vehicles in the platform were running behind. https://status.isotrak.com/incident/223354 Thu, 22 Jun 2023 11:04:00 -0000 https://status.isotrak.com/incident/223354#73c421f7c8bb4b80ab3595700059ee2208ddee3071115c332e14b57caa0ce9f4 Recovery in levels of inbound data traffic have returned to normal service levels, this alert is now set at resolved status https://status.isotrak.com/incident/223354 Thu, 22 Jun 2023 09:53:00 -0000 https://status.isotrak.com/incident/223354#ecc7381f8af701a0b44d84cdfe922f69c76d7b69d7941271ab8069118cb9b39c Recovery in levels of inbound data traffic has continued to improve and we are now approaching normal service levels again. We will continue to monitor and provide updates. https://status.isotrak.com/incident/223354 Thu, 22 Jun 2023 07:58:00 -0000 https://status.isotrak.com/incident/223354#09214942caed4184e7155b4016b1e0de37c0a142deaebee3879c770438a28276 We have detected a drop in inbound traffic from one of our mobile network providers, this will likley affect a subset of resources with delayed GPS updates in the portal. https://status.isotrak.com/incident/220481 Thu, 15 Jun 2023 11:13:00 -0000 https://status.isotrak.com/incident/220481#0e8b75388e3d067d5c8423a349269cae58301d2dc9c60d90730d18a5fa8bc7cd Message queues have now returned to normal levels. https://status.isotrak.com/incident/220481 Thu, 15 Jun 2023 09:44:00 -0000 https://status.isotrak.com/incident/220481#7560fa7a83cceefc271335c613573748771a23f9ea29c3bae78905855d405035 We have identified the root cause of this issue and a resolution has been put in place. We are now seeing queues reducing quickly. https://status.isotrak.com/incident/220481 Thu, 15 Jun 2023 08:15:00 -0000 https://status.isotrak.com/incident/220481#1520101e126355412832bf19d396326fba38413af4a1881d5f94c8033cbf5d44 We are aware of an issue which has caused some message queues to form we are currently investigating. https://status.isotrak.com/incident/214746 Thu, 01 Jun 2023 17:06:00 -0000 https://status.isotrak.com/incident/214746#ff1e734115ab679707b31dfd96017baa441594f69444a13a26a709a32e19987e Our Mobile Network Provider has deployed a fix and we can confirm we are seeing normal levels of data processing. This issue is now resolved. We will continue to monitor. https://status.isotrak.com/incident/214746 Thu, 01 Jun 2023 16:37:00 -0000 https://status.isotrak.com/incident/214746#33037ed253faf7ef12c0560fab0f0bf51ef1f704e5108db4441b23cbd98db721 We are now seeing an increase in data coming in from our Mobile Network Provider. We will continue to monitor and provide further updates as this improves. https://status.isotrak.com/incident/214746 Thu, 01 Jun 2023 15:38:00 -0000 https://status.isotrak.com/incident/214746#18dc41681404fde00784deb4c626c521c5036416a47e82bf23914afc7e45c673 Our Mobile Network Provider are urgently investigating the degraded service issue which is impacting inbound data. We continue to see delays in GPS positional updates for a subset of devices. https://status.isotrak.com/incident/214746 Thu, 01 Jun 2023 10:00:00 -0000 https://status.isotrak.com/incident/214746#37f84b09575b144a417c25582668709324774e93d5514a31009b8c3a664863ca One of our Mobile Network Providers currently has degraded service which is impacting inbound data. This may lead to delays in GPS positional updates for a subset of devices. https://status.isotrak.com/incident/212679 Sat, 27 May 2023 09:17:00 -0000 https://status.isotrak.com/incident/212679#c6a7a76efff3f53ef28bdc10c1755c3a518e721a3864ee5da4cbd853bc876cba Our Mobile network provider has deployed a fix and we can confirm we are seeing normal levels of data coming in for processing this issue is now set to resolved. We will continue to monitor. https://status.isotrak.com/incident/212679 Sat, 27 May 2023 09:05:00 -0000 https://status.isotrak.com/incident/212679#7b53842627d7bc559762f0310d4461c8067565bf95dbd18c56fa258b53e6e44e We are now seeing an increase in data coming in from our Mobile Network provider, we will continue to monitor and provide further updates as this improves. https://status.isotrak.com/incident/212679 Sat, 27 May 2023 08:45:00 -0000 https://status.isotrak.com/incident/212679#c631d997fcbc76d7aa6b8aa47d718b0e85791e732452db7f8eba3a15433d1857 Our Mobile Network provider teams are urgently investigating the degraded service issue, that is impacting inbound data . We continue to see delays in GPS positional updates for a subset of devices on the Portal. https://status.isotrak.com/incident/212679 Sat, 27 May 2023 07:46:00 -0000 https://status.isotrak.com/incident/212679#c0dee51c1fa37e9a98e3e1e394bc543353e7f8907699e60ebcf1e3b67a82edf8 One of our Mobile Network providers currently has degraded service, this is impacting inbound data . And will lead to delays in GPS positional updates for a subset of devices on the Portal. https://status.isotrak.com/incident/212249 Fri, 26 May 2023 15:55:00 -0000 https://status.isotrak.com/incident/212249#29061be0727ceec1aaf0902eb2fb2359a40e5dac84fc2a360062a86f732812af Our network provider has confirmed their incident is resolved and we are seeing a steady rise back to normal traffic flows. https://status.isotrak.com/incident/212249 Fri, 26 May 2023 09:12:00 -0000 https://status.isotrak.com/incident/212249#70231e2ed73490e5b6edc3f35b08581acc4d80a445045794481d79f0b63c8a53 Our mobile network provider continues to investigate, we can report that we are seeing an uptick in data flow. Regular updates will continue to be provided. https://status.isotrak.com/incident/212249 Fri, 26 May 2023 08:08:00 -0000 https://status.isotrak.com/incident/212249#8ff2da396da4ea712de42afda8b2f07e81457b6fde37df6ce6e7f6179a596ddc Our mobile network provider is urgently investigating this issue. Further updates to follow. https://status.isotrak.com/incident/212249 Fri, 26 May 2023 06:17:00 -0000 https://status.isotrak.com/incident/212249#7691ad370748a48a91ef39fd78a74ea5f2c8bb9838638c394fcbd81604991668 One of our Mobile Network providers currently has degraded service, impacting inbound data . This will lead to delays in GPS positional updates for a subset of devices. https://status.isotrak.com/incident/211277 Wed, 24 May 2023 05:11:00 -0000 https://status.isotrak.com/incident/211277#9010e37e6385c23c5274e8be0302fd4b33d880d522e730ce8acbe13f305963db We have identified this issue and a resolution has been put in place. https://status.isotrak.com/incident/211277 Wed, 24 May 2023 04:00:00 -0000 https://status.isotrak.com/incident/211277#43966e318063241a2ad00436f070543bf5028340e633f8cacc6f657d126d71b6 We are seeing intermittent errors displayed when logging in to the portal. This is currently under investigation. https://status.isotrak.com/incident/192829 Tue, 04 Apr 2023 17:31:00 -0000 https://status.isotrak.com/incident/192829#405fdd4b671cdd4ccfda5063d6028c1043de5ca0d1ce2a22dae7088f42271d17 Message queues have now returned to normal levels. https://status.isotrak.com/incident/192829 Tue, 04 Apr 2023 17:31:00 -0000 https://status.isotrak.com/incident/192829#405fdd4b671cdd4ccfda5063d6028c1043de5ca0d1ce2a22dae7088f42271d17 Message queues have now returned to normal levels. https://status.isotrak.com/incident/192829 Tue, 04 Apr 2023 11:43:00 -0000 https://status.isotrak.com/incident/192829#5c9ac057b12995d198be002364b9916288ee2bf8a4e3df9653fb92025ae03a1a We are aware of an issue during the Isotrak code deployment which has caused a large message queue to build resulting in large delays to GPS positional data. Our teams are working on this issue urgently. https://status.isotrak.com/incident/192829 Tue, 04 Apr 2023 11:43:00 -0000 https://status.isotrak.com/incident/192829#5c9ac057b12995d198be002364b9916288ee2bf8a4e3df9653fb92025ae03a1a We are aware of an issue during the Isotrak code deployment which has caused a large message queue to build resulting in large delays to GPS positional data. Our teams are working on this issue urgently. https://status.isotrak.com/incident/179843 Tue, 28 Feb 2023 17:42:00 -0000 https://status.isotrak.com/incident/179843#fc6449645fe3f74799cbe542c8f1c732331b53ba6a511eccfecd34488caa4ffa This issue has been resolved and message queues have returned to normal service levels. https://status.isotrak.com/incident/179843 Tue, 28 Feb 2023 06:52:00 -0000 https://status.isotrak.com/incident/179843#449e20e6e5bc179b728b95d27cc1319cd0b15d0277fa6060509ef506911e5053 Message queues have built this morning leading to delays in GPS displayed in the portal https://status.isotrak.com/incident/177178 Wed, 22 Feb 2023 03:00:00 +0000 https://status.isotrak.com/incident/177178#fa48a924003bbac2a65fc900b1a5e0544b63461c2a6c9dff694a5d90aa6e20b5 Maintenance completed https://status.isotrak.com/incident/177178 Wed, 22 Feb 2023 00:01:00 -0000 https://status.isotrak.com/incident/177178#16d16b46b96997b37a1f4b3b60ce31608d6b6c848f0817523221b71a1613b4c5 We have been advised of some required mobile network maintenace work to replace a core component of our mobile network provider`s infrastructure which is scheduled as below . There will be short interruptions to the service as traffic is re-routed to other links to minimise impact, this will likely cause small message queues to form which may affect a subset of vehicles and result in some delays to GPS positional data displayed in the portal. Due to the this being Scheduled during a lower traffic period for the majority of fleets we do expect any queued messages to be cleared Quickly. https://status.isotrak.com/incident/177180 Tue, 21 Feb 2023 13:35:00 +0000 https://status.isotrak.com/incident/177180#6bc33c7c3a189468749a14829f2fd13b1f68b92d5867909aa5e8671435d3d2ee Maintenance completed https://status.isotrak.com/incident/177180 Tue, 21 Feb 2023 10:35:00 -0000 https://status.isotrak.com/incident/177180#f60040c6754fdeed5b11dc9c7d6d18384a47dce18544c20f999de2e85983e05e All please be aware we will be carrying out a scheduled release of the below reports to the Isotrak production platform.We do not expect to see any customer impact during the application of these reports, however as always if a report file is being applied at the exact time of running an Ad-Hoc report a delay may ensue and a second press may be required to run. This timing of this window has been configured to avoid the peak periods of sending out scheduled reports, this will be monitored, and any failed subscriptions will be resent after the release window. As this is a report’s release only the portal is unaffected and will be available throughout the deployment window. https://status.isotrak.com/incident/174770 Thu, 09 Feb 2023 13:50:00 -0000 https://status.isotrak.com/incident/174770#9c6081ae0956b64ab9a74e1c16c1c0e5893de2ff463febc4c744076bdd4d5196 Root cause of poor execution plan for a query has been identified and corrected, normal processing has been resumed. https://status.isotrak.com/incident/174770 Thu, 09 Feb 2023 09:15:00 -0000 https://status.isotrak.com/incident/174770#d8ca9383e3c0408722834e0cec5cc5ae4ec59b59a2c48f93e35bcd94d0cd2515 Data processing delays affecting GPS positional updates - delays up to 20min https://status.isotrak.com/incident/134827 Fri, 11 Nov 2022 00:24:00 -0000 https://status.isotrak.com/incident/134827#a70ef94586521489f9f05f359075ffc26a427a2c5b5930b89328f3659ff8140c This issue has now been resolved and the Isotrak portal is available again for log. https://status.isotrak.com/incident/134827 Fri, 11 Nov 2022 00:23:00 -0000 https://status.isotrak.com/incident/134827#ad738756610de467677860a4574f343033fbb037b74e8b5a37493eb82d1c77d1 The Isotrak portal is currently unavailable for log in. Our ooh teams are urgently investigating. https://status.isotrak.com/incident/132526 Thu, 03 Nov 2022 20:46:00 -0000 https://status.isotrak.com/incident/132526#ccd35f0d9336c8610607289489f4019c435995c2cdfc0a529ef6c34a53b95b3b Isotrak portal is now available again. OOH team continue to monitor https://status.isotrak.com/incident/132526 Thu, 03 Nov 2022 20:29:00 -0000 https://status.isotrak.com/incident/132526#40510137897214be4921ff29619395400726d78201993295ee012f13b9bea288 We are aware of an issue which is affecting access to the Isotrak portal, our OOH team is investigating urgently. https://status.isotrak.com/incident/132327 Thu, 03 Nov 2022 07:37:00 -0000 https://status.isotrak.com/incident/132327#adeff01bf833e6e1128783d2532dd979f6561192459ba29357a514ad605775dd The Isotrak website is now available again. Incident is resolved https://status.isotrak.com/incident/132327 Thu, 03 Nov 2022 07:32:00 -0000 https://status.isotrak.com/incident/132327#5320cd1d45e0c54601c1afbd15db1a6f51e92619d59a8732259be52e77310c7f We are aware of an issue which is currently making the Isotrak Portal unavailable for log in . https://status.isotrak.com/incident/125784 Tue, 25 Oct 2022 12:00:00 +0000 https://status.isotrak.com/incident/125784#326bbe6041321b8435e0b10a3c7bccacf3da47faadeb1ccf2a017ae3a4e3e4a3 Maintenance completed https://status.isotrak.com/incident/125784 Tue, 25 Oct 2022 10:00:00 -0000 https://status.isotrak.com/incident/125784#1d43ece1fc845f28ef6aec3a64e9efaf699dca94f864d35ca1e610993cdbab7d CUSTOMER : All Fleets DESCRIPTION OF WORK: We will be carrying out scheduled maintenance on our database systems to ensure they meet the latest Microsoft recommended version and service pack . This enables us to keep updated with all the current security updates and performance enhancements. IMPACT: We expect the portal to be available throughout the maintenance period, however we can’t rule out some minimal impact, such as a forced log out or a slow page load momentarily. Whilst we are not expecting to see any cache issues related to page loading or logging into the system after the maintenance, if you do experience an issue, please clear your browser cache to resolve. Please see links below for instructions for clearing the cache, for the following popular browsers Chrome/Edge & Firefox. https://support.google.com/accounts/answer/32050 https://clear-my-cache.com/en/windows/microsoft-edge.html https://support.mozilla.org/en-US/kb/how-clear-firefox-cache https://status.isotrak.com/incident/125782 Fri, 21 Oct 2022 16:35:00 +0000 https://status.isotrak.com/incident/125782#4b682e69ba24b54c621c88a00d1f7db916a813da1e5e0ebf7ce0c602dc12ebe6 Maintenance completed https://status.isotrak.com/incident/125782 Fri, 21 Oct 2022 09:35:00 -0000 https://status.isotrak.com/incident/125782#052f71fd4cf91d4607b4078d5af3aac3f7b854ade03ef893798110acda50a9e2 DESCRIPTION OF WORK: We will be carrying out scheduled maintenance on our reporting database systems to ensure they meet the latest Microsoft recommended version level and service pack . This enables us to keep updated with all the current security updates and performance enhancements. IMPACT: We expect the reporting service to be available throughout the scheduled window for historical reporting. Reporting on anything that takes place during the maintenance period however will be not be available until post completion of this work. Scheduled subscriptions should be sent as normal these will be reviewed afterwards and any which have failed to send will be resent. The Isotrak portal will be available throughout for tracking & Job Management, this work will only affect the reporting service. we can’t rule out some minimal impact, there may be a small blip momentarily once the work starts or a slow page load. https://status.isotrak.com/incident/126081 Thu, 13 Oct 2022 15:07:00 -0000 https://status.isotrak.com/incident/126081#724d34fabb511a3da76e1c4753c9b2e6dddb8bf788ad028a849df595b6d2c324 Network provider has implemented a fix, data flow has been restored https://status.isotrak.com/incident/126081 Thu, 13 Oct 2022 08:14:00 -0000 https://status.isotrak.com/incident/126081#95d002a8be1632869909f144f003a1c865e00017050bc2c91acf8e4181b9872d Inbound data delays causing delayed Gps updates for a subset of vehicles across the platform. https://status.isotrak.com/incident/121216 Tue, 27 Sep 2022 09:00:00 -0000 https://status.isotrak.com/incident/121216#c2f3083813834ca4dc95123f4fd2b6be7c258cc535600a91914798975c34022b Monitoring overnight has confirmed the system is back to normal service levels. https://status.isotrak.com/incident/121216 Mon, 26 Sep 2022 09:51:00 -0000 https://status.isotrak.com/incident/121216#fd0d38f39144ad56ee8facbb63107c2911d5763fe1c56b923a1c8475923eca05 We are seeing service improvements and are continuing to monitor data flows. https://status.isotrak.com/incident/121216 Mon, 26 Sep 2022 08:56:00 -0000 https://status.isotrak.com/incident/121216#69d1e089ed293eeff1bb8011d612f987ccf6e212655388111fbdaf4b77a0b658 Root cause has been identified and a fix has been put in place. Our teams are currently monitoring data flow https://status.isotrak.com/incident/121216 Mon, 26 Sep 2022 08:54:00 -0000 https://status.isotrak.com/incident/121216#3c3b240f3c4b1422d883b8c87908491aede1bb16edbcd956a6fb1aff0cfedc6f Due to a port issue in the Harvester service some devices have not been able to send in their payloads. This service has now been restarted and service is returning to expected levels